Frequently Asked Questions

Frequently Asked Questions

How long will it take to get my mattresses?

You should receive your IDLE mattresses within 4-10 business days depending upon where you are located. IDLE mattress ship directly to you via UPS Ground. Latex Queens and Kings will take longer during the shipping process since they will come UPS Freight.  We will send you an email with your tracking details as soon as your order ships.

Why should I care that my mattresses is 2-sided?

It’s a fact that the comfort foams in mattresses are what break down 1st. You may be replacing your current mattress because it is sagging and has body impressions. If you were able to spin & flip your mattress it would have lasted much longer, by giving foams time to rest and fully recover.
Manufacturers started making 1-sided mattresses to save money. IDLE mattresses have twice the amount of premium foams and fabric required to make most one sided mattresses, but we sell IDLE mattresses for a similar price.

Do IDLE mattresses have off gassing?

Our mattresses are made in the USA of top quality materials and are not roll packed long prior to arrival at your home. IDLE mattresses typically have no off gassing.

DO IDLE Mattresses work on adjustable bases?

Yes, all IDLE mattresses will perform very well on an adjustable base. IDLE’s durable and flippable two sided construction makes IDLE ideal for adjustables, which often wear down mattresses faster.

Do I need a boxspring?

IDLE Mattresses will work on any solid surface. A boxspring, foundation, slats, platform bed or an adjustable base.

How many coils are in the IDLE hybrids?

Twin: 756 support coils
Twin XL: 772 support coils
Full: 1016 support coils
Queen: 1,130 support coils
King: 1,414 support coils
Cal. King: 1,384 support coils

What if I don't like my IDLE Mattress?

You will have 18 Months to decide if IDLE is right for you. We just ask you at least try your new IDLE for 30 nights because we know it can take your body time to get used to a new mattress. If you do not like IDLE and we cannot find a way to make you happy with your purchase we will refund all of your money and coordinate a return or donation of the mattress.

What is a Split King?

A split king is two twin xls, which is the same size of a regular king. People buy this option when using adjustable bases or if a couple prefers different firmness levels.

What are the dimensions and weights of the mattresses?

The Hybrid

Dimensions (Length x Width x Height) & Weights:
Twin: 75″ x 38″ x 13″ — 80 lbs.
XL Twin: 80″ x 38″ x 13″ — 87 lbs.
Full: 75″ x 54″ x 13″ — 111 lbs.
Queen: 80″ x 60″ x 13″ — 130 lbs.
King: 80″ x 76″ x 13″ — 150 lbs.
Cal. King: 84″ x 72″ x 13″ — 150 lbs.

The Latex Hybrid

Dimensions (Length x Width x Height) & Weights:
Twin: 75″ x 38″ x 13″ — 85 lbs.
XL Twin: 80″ x 38″ x 13″ — 90 lbs.
Full: 75″ x 54″ x 13″ — 136 lbs.
Queen: 80″ x 60″ x 13″ — 167 lbs.
King: 80″ x 76″ x 13″ — 200 lbs.
Cal. King: 84″ x 72″ x 13″ — 200 lbs.

How do returns work with White Glove Service?

IDLE provides free shipping and returns to your front door. White Glove Service fees are non-refundable once your order has been processed. White Glove Service may be cancelled, and charges refunded at any point prior to processing your order at our warehouse which can take anywhere from a few hours up a day. Once all items have been delivered and set-up by our White Glove Service provider, if you don’t love your IDLE at any time before your trial period ends we will give you a full refund and process a return.

What is the 18 month sleep trial?

We want you to try IDLE risk free in your home for a full 18 months to decide if IDLE is right for you. If at anytime within the 18 month trial you decide IDLE is not the right mattress for you, we will coordinate a return or donation and refund 100% of your purchase price. Idle’s trial is the longest in the industry, so we can make it easy for you to experience what it is to rest Idle.

Does IDLE sleep hot?

IDLE sleeps at perfect temperature with your body, adjusting to sleep cool when you are warm and warm when you are cool. Idle’s foams are less heat trapping than memory foam and Idle’s design ensures optimal airflow.

Idle’s Lifetime Warranty Without EndTM?

There is no better Warranty than Idle’s Warranty Without End™ which protects from any and all manufacturing or material related issues and even protects against sag and body impression from normal use. If your Idle mattress breaks down or develops impressions over time from wear we will repair or replace IDLE free of charge.

What is the Latex ILD?

The Medium ILD is 20 and the Firm ILD is 40.

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