Email is sometimes the best way to contact us if you cannot get through, our phone support cannot look up existing orders, for order questions please email us.
Idle Order Time Frame
IDLE Mattresses are made to order. They will take 2-6 business days to be made and then once shipped we will provide the tracking number by email. Once shipped depending where you live it can be 2-6 business days to arrive. If you order on a Wednesday or Thursday they will take longer to ship since our factory does not do production on Fridays or Holiday Rush/Sales time orders can take longer since the factories will be busier.
Latex mattresses will take the longest to ship because of their weight they will not ship UPS Ground. The latex mattresses take between 7-15 business days typically to arrive once produced and shipped. You will receive tracking and phone number to track. Otherwise the shipping company will call you to schedule the delivery day and time.
IDLE Sleep is not responsible for stolen packages that may be taken from a porch, front steps or other areas at the customers home or apartment.
Idle Mattress Returns
IDLE Offers an Industry Leading 18 Month Sleep trial. We are so sure IDLE’s quality and comfort stand for themselves that we want you to be able to experience IDLE risk free for 18 full months. If for any reason during your 18 month trial IDLE is not right for you, we will manage your return at no cost to you and refund your full price paid for IDLE immediately on your return being completed.
We ask a consumer to give the mattress at least 30 days before returning if we cannot find a solution for wanting to return the mattress. This is an important request because a person’s body can take time to get used to a new mattress.
If the mattress is too firm we can arrange for a complimentary matching mattress topper to be shipped or exchange your Idle (terms apply for an exchange).
IDLE mattresses are built in the USA using two sided construction, and are designed to last and offer like new comfort for many years. We know that 18 months with Idle will help you see how Idle mattresses offer incredible comfort and quality. structurally capable of supporting the weight of the Mattress and user(s).