Quadpay is a payment platform that gives shoppers the choice to pay for their purchases via 4 simple installments using a credit or debit card. Quadpay automatically splits the purchase amount into 4 payments, every two weeks. Quadpay empowers you to buy now, pay over time.
Who can use Quadpay?
In order to have an account with Quadpay, you must: Live in the US, be at least 18 years old, have a valid and verifiable mobile number, use a credit or debit card to make a purchase
How can I check my Quadpay Orders or Account?
The easiest way to manage your Quadpay orders is via our app.Quadpay also has a Customer Portal where you can log in by entering your mobile number or email address and have instant access to your current and past orders at:https://customer.quadpay.com.
What information does Quadpay ask for?
Quadpay requires your name, address, date of birth, a US mobile number, and either a debit or credit card for sign up. Instead of having a traditional username and password, Quadpay requires a mobile phone number and text message verification.
How do I sign up?
You can sign up during the checkout process. For the initial sign up Quadpay will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
Will I be notified before I am charged for an installment?
Quadpay notifies customers with payment reminders via SMS and email before each payment is due.
Your first installment of 25% of the purchase price is due at the time of checkout. The remaining three installments will be billed automatically, every two weeks.
What if I have trouble paying?
It’s important to notify QuadPay to avoid a late fee if your payment method is not up-to-date. Payments are automatic, however, QuadPay charges late fees in certain instances, such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. For more information on late fees, please see QuadPay’s help page. If your payment is denied in error, you can contact QuadPaySupport by submitting a request at https://help.quadpay.com/hc/en-us/requests/new
How do returns, refunds, and partial refunds work?
As soon as QuadPay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments. In the event of a partial refund, scheduled installments are reduced or cancelled first, and then paid installments are refunded.