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Mattress Warranty

This limited warranty extends to the original purchaser of any Mattress. All IDLE Sleep warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Mattress from IDLE Sleep or a IDLE Sleep authorized retailer. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. All IDLE Sleep limited warranties are not transferable.

What this limited warranty covers

This limited warranty applies to the following Defects:
  • Deterioration causing the Mattress to have a visible indentation greater than one .75" inch for The Idle and Idle Plush and 1.5" inches for our Idle Hybrid and Idle Latex Hybrid models that is not associated with an indentation or sag which results from use of a non-flat resting surface or improper or unsupportive bed base. Normal wear requires that a Mattress be continuously supported by a resting base, bed, foundation or floor sufficient to support the collective weight of the Mattress and sleeper(s).
  • Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
  • Any manufacturing defect in the assembly of the Mattress Cover.
  • Any manufacturing defect relating to springs or other mattress components.

What this limited warranty does not cover

  • Comfort preference beyond the 18-Month (540 Day) day risk free trial period.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.
  • Replacement of any non-defective pieces in the IDLE Sleep Mattress system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component).
  • Any mattress (whether manufactured by IDLE Sleep or not) sold by resellers who are not authorized retailers of IDLE.
  • Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • In the unfortunate event of a fire, natural disaster, or robbery, Idle Sleep is not responsible for the repair or replacement of your mattress. For events such as these, with circumstances beyond one’s control, please contact your insurance company for policy coverage and further information.

Adjustable Base Warranty

If your base is physically broken from regular use that would be considered normal wear and tear we’ll be happy to assist you in a replacement for up to 10 years. If your base has technical issues e.g. remote stops working then please contact technical repairs on (888) 986-4047. However, physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage or stains will not be eligible for replacement. We do not offer a returns on the adjustable bases.

Foundation Warranty

If your foundation is broken from regular use that would be considered normal wear and tear we’ll be happy to assist you in a replacement for up to 2 years. However, physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage or stains will not be eligible for replacement. We do not offer a returns on the foundation.

Expert Reviewers Love Us

8.5 / 10

“The IDLE Double Sided Hybrid has some advantages over other competing models. For one, the flippable design can extend the bed’s lifespan to a considerable extent; using each side with equal frequency will ensure the best product longevity.”

8.9 / 10

IDLE Sleep takes on longevity with their dual-sided mattress with advanced comfort foams and high-end coils to keep you sleeping comfortably for years to come.

10 / 10

“One of my favorite things about the Idle Latex bed is its bounce, which could be great for those of you in search of some solid buoyant support.I also like that it sleeps cool, a great feature for anyone who tends to overheat at night.”

10 / 10

“The IDLE Sleep Latex Hybrid is a beast of a mattress that’s supportive, comfortable, and very very nice. It even has one unique feature that you don’t find on a lot of beds: you get the option to pick the firmness level of each side of the bed….we have no shortage of good things to […]

*Some Professional Reviewers May Receive Compensation When Customers Learn About and Buy Idle After Reading a Review On Their Site

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